Privacy Policy

Job Reply Pty Ltd (ACN: 701 429 290) trading as Job Reply ("Job Reply", "we", "us", "our"). (ABN: 69 701 429 290) operates the Job Reply service, including the website at https://jobreply.com.au and the associated SMS/AI receptionist and booking system (together, the "Service"). This Privacy Policy explains how we collect, use, hold and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using the Service whether as a tradesperson subscribing to JobReply, or as a customer texting or booking a job through Jobreply on a tradesperson's behalf — you agree to the collection and use of information as described in this policy.

1. Who this policy applies to

Job Reply is used by two types of people:

● Tradespeople ('sub) — businesses who sign up for Job Reply to manage missed calls and

bookings.

● Customers — members of the public who call a Subscriber, receive an automated text response,

and may book a job or appointment through the Job Reply SMS conversation.

This policy covers personal information we collect about both groups.

2. Personal information we collect

From customers:

● Mobile phone number (from the missed call and subsequent SMS conversation).

● Name, and any details you provide about the job you want done (e.g. type of work, address,

description of the issue).

● The content of your SMS conversation with the JobReply AI receptionist.

● If you book an appointment: your selected date, time slot, and any details needed to confirm the

booking.

From tradespeople (Subscribers)

● Business and contact details (name, business name, email, phone number, address).

● Account and billing information (processed via our payment provider).

● Calendar data accessed via your connected calendar (Google Calendar or Microsoft Outlook

Calendar integration — see section 4 below) — this includes existing appointment times needed

to determine availability, and new bookings Job Reply creates on your behalf.

● Call forwarding and call log metadata needed to operate the missed-call text-back feature.

Automatically collected

● Basic website usage data if you visit jobreply.com.au (via our website host, highlevel)

3. How we collect personal information

We collect personal information directly from customers via SMS conversation, directly from Subscribers when they sign up and connect their calendar, and automatically through the Service's normal operation (e.g. call forwarding metadata, calendar sync).

4. Calendar integration and Google user data

Job Reply integrates with Google Calendar and/or Microsoft Outlook Calendar so that, with a Subscriber's authorisation, it can check the Subscriber's existing appointments and create new calendar events when a customer books a slot.

AI processing of scheduling information: To generate SMS responses, Job Reply may send limited calendar-derived scheduling information, such as available appointment date and time slots, together with relevant SMS conversation context to Anthropic's commercial API. Job Reply does not use Google Calendar date to train, improve, or develop general-purpose or foundational AI or machine learning models. Anthropic's commercial API policy states that API inputs and outputs are not used to train its models by default.

Limited Use disclosure: Job Reply's use and transfer of information received from Google APIs will adhere

to the Google API Services User Data Policy, including the Limited Use requirements.

In practice, this means:

● We only request the minimum calendar scopes needed to check availability and create/update bookings.

● We do not use Google user data for advertising, and we do not sell Google user data.

● We do not allow humans to read Google user data unless: (a) we have the Subscriber's affirmative consent for a specific support issue, (b) it is necessary for security purposes, (c) it is

necessary to comply with applicable law, or (d) the data has been aggregated and de-identified.

● Calendar data is used solely to provide the availability-checking and booking features of the Service.

A Subscriber may revoke Job Reply's access to their connected calendar at any time via their Google

Account permissions (myaccount.google.com/permissions) or Microsoft account app permissions, or by disconnecting the integration within JobReply.

5. How we use personal information

● To operate the missed-call text-back and AI conversation feature

● To check a Subscriber's calendar availability and offer time slots to customers

● To create, update or cancel bookings in a Subscriber's calendar

● To provide customer support to Subscribers

● To bill Subscribers for their subscription

● To improve and maintain the Service, including troubleshooting

● To comply with our legal obligations

6. Disclosure of personal information

We may disclose personal information to:

● Google and/or Microsoft, as part of the calendar integrations described above.

● Our SMS/telephony provider(s), to send and receive text messages and manage call forwarding.

● Our AI/language model provider(s), to generate conversational responses in the SMS exchange.

● Our cloud hosting and infrastructure providers, to store and process data.

● Our payment processor, to bill Subscribers for their subscription.

● Professional advisers, regulators or law enforcement where required or authorised by law.

We do not sell personal information to third parties.

7. Overseas disclosure

Some of the service providers referred to above (including cloud hosting, SMS/telephony, and AI processing providers) may store or process information on servers located outside Australia, including in the United States. Where this occurs, we take reasonable steps to ensure these providers handle personal information consistently with the Australian Privacy Principles.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure, including access controls and secure hosting. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Data retention

We retain personal information for as long as needed to provide the Service, and afterwards only as required to meet legal, accounting, or reporting obligations, or to resolve disputes. Customers can request deletion of their information as described in section 10.

10. Access, correction and complaints

You may request access to, or correction of, personal information we hold about you, or lodge a privacy complaint, by contacting us using the details in section 12. We will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes to this policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent version. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

12. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, contact us at: Email: [email protected]

Website: https://jobreply.com.au

Business: Job Reply Pty Ltd (ACN: 701 429 290) trading as Job Reply (ABN 69 701 429 290) ("Job Reply", "we", "us", "our").