Terms and Conditions

These Terms of Service ("Terms") govern access to and use of Job Reply, a missed-call text-back and AI receptionist/booking service for tradespeople, provided by Job Reply Pty Ltd (ACN: 701 429 290) trading as Job Reply ("Job Reply", "we", "us", "our"). (ABN: 69 701 429 290) via the website at https://jobreply.com.au (the "Service").

By subscribing to or otherwise using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. The Service

Job Reply provides tradespeople ("Subscribers") with an automated system that:

● Receives missed-call notifications and sends an automatic SMS reply to the caller

● Conducts a text-based conversation with the caller (via an AI receptionist) to understand what job they need done

● Checks the Subscriber's connected calendar (Google Calendar or Microsoft Outlook Calendar) for availability and offers the customer available time slots

● Books the customer's chosen slot directly into the Subscriber's connected calendar JobReply is a scheduling and communication tool. It does not perform trade work, and is not a party to any job, quote, or contract between a Subscriber and their customer.

2. Eligibility and accounts

● You must be at least 18 years old and authorised to bind the business you represent to sign up as a Subscriber.

● You are responsible for the accuracy of information provided during sign-up, including your rate card, availability, and calendar connection.

● You are responsible for maintaining the security of your account credentials and connected calendar (Google Calendar or Microsoft Outlook Calendar).

3. Fees and billing

● Job Reply is offered on a subscription basis. Current pricing is displayed at sign-up or on our website.

● Subscribers may be offered a free trial period, after which the subscription converts to a paid plan unless cancelled beforehand.

● Fees are billed in advance on a recurring basis via our nominated payment processor and are non-refundable except where required by law.

● We may change our fees on reasonable notice; continued use after a fee change takes effect constitutes acceptance of the new fee.

● Subscribers may cancel their subscription at any time; cancellation takes effect at the end of the current billing period.

4. Calendar integration

● Use of the calendar-booking feature requires the Subscriber to connect a supported calendar account (Google Calendar or Microsoft Outlook Calendar) and grant Job Reply permission to view and create calendar events.

● The Subscriber is responsible for keeping their connected calendar accurate and up to date. Job Reply is not liable for double bookings or missed appointments caused by a Subscriber's own calendar being out of date, shared incorrectly, or disconnected.

● Access can be revoked at any time via the relevant accounts permissions settings (Google Account permissions or Microsoft account app permissions) or within the Job Reply dashboard, which will disable the booking feature until reconnected.

5. Customer interactions

When a customer texts back in response to Job Reply's automated message, they are interacting with an AI system on the Subscriber's behalf. Subscribers must not represent the Service in a misleading way and must ensure customers can reasonably tell they may be messaging an automated assistant. Job Reply provides indicative information (such as ballpark pricing ranges, where configured by the Subscriber) based on information the Subscriber has set up. Job Reply is not responsible for the accuracy of a Subscriber's rate card, quotes, or any commitments made in the resulting conversation, and any final quote, price or job scope remains between the Subscriber and their customer.

6. Acceptable use

You must not use the Service to:

● Send unlawful, misleading, harassing, or unsolicited content

● Attempt to interfere with, disrupt, or reverse engineer the Service

● Use the Service in breach of any applicable telecommunications, spam, privacy, or consumer protection law, including the Spam Act 2003 (Cth) and the Australian Consumer Law

● Use the Service for any purpose other than legitimate trade/business communications and bookings

7. Intellectual property

All rights, title and interest in the Service, including software, branding, and content (excluding Subscriber and customer data), remain owned by Job Reply. Subscribers are granted a limited, non-exclusive, non-transferable licence to use the Service in accordance with these Terms.

8. Third-party services

The Service relies on third-party providers, including Google Calendar and/or Microsoft Outlook Calendar, SMS/telephony carriers, AI/language model providers, and payment processors. We are not responsible for outages, errors, or changes made by these third parties that affect the Service.

9. Disclaimers

The Service is provided on an" is"; and "as available"; basis. To the maximum extent permitted by law, we exclude all warranties, express or implied, other than any consumer guarantees under the Australian Consumer Law that cannot lawfully be excluded. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded.

10. Limitation of liability

To the maximum extent permitted by law, and subject to section 9, our total liability arising out of or in connection with the Service is limited, at our option, to re-supplying the Service or refunding the fees paid by the Subscriber in the 3 months preceding the claim. We are not liable for indirect, consequential, or special loss, including loss of profits, loss of business, or loss of data, arising from use of the Service, including missed appointments, calendar errors, or inaccurate AI-generated responses.

11. Indemnity

You agree to indemnify and hold us harmless from any claim, loss, or damage arising from your breach of these Terms, your misuse of the Service, or content you provide (including your rate card and business information) that is inaccurate or unlawful.

12. Termination

We may suspend or terminate a Subscriber's access to the Service for breach of these Terms, non-payment, or misuse. Subscribers may cancel their subscription at any time as described in section 3.

13. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above reflects the most recent version. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of Queensland, Australia, and the parties submit to the non-exclusive jurisdiction of the courts of Queensland, Australia.

15. Contact us

Email: [email protected]

Website: https://jobreply.com.au

Business: Job Reply Pty Ltd (ACN: 701 429 290) trading as Job Reply ("Job Reply", "we", "us", "our"). (ABN: 69 701 429 290)